Gaming · Platform not recorded
Request a Refund for an Epic Games Store Purchase
Source-checked About 10 minutes
Answer
Check the purchase label in Epic Transactions first. Self-refundable purchases can be requested there; refundable purchases require Player Support, and non-refundable purchases are not eligible except where law requires otherwise.
Confirm where the purchase was made
This process applies to purchases made through Epic Games Store checkout. A purchase from a console store, third-party mobile store, or another payment provider follows that seller's refund policy.
Sign in to the purchasing Epic account
Open Epic Games and sign in to the account that made the purchase. Do not request a refund from a different account with a similar display name.
Open Transactions
Go to the Transactions page in the Account portal and select the purchase you want to review.
Read the refund label
Check whether the purchase is marked Self-Refundable, Refundable, or Non-Refundable. The label determines whether the next action is self-service, Player Support, or no ordinary refund route.
Check the eligibility details
For eligible PC or Mac products, Epic generally requires a refundable label, a request within 14 days of purchase or release, and less than two hours of runtime. Do not assume subscriptions, virtual currency, gifts, or consumables qualify.
Request a self-service refund when offered
For a Self-Refundable purchase, select Refund on that transaction and follow the confirmation steps. Choose the reason accurately.
Use Player Support for Refundable purchases
If the label is Refundable rather than Self-Refundable, use Epic's Support Request route. Keep the transaction information and do not submit duplicate requests while one is pending.
Video walkthrough
If it does not work
- If no Refund button appears, recheck the purchase label, runtime, purchase date, and store of purchase before contacting support.
- If the purchase was made through a console, mobile store, or third-party payment provider, contact that seller rather than attempting an Epic refund for a transaction Epic did not process.
Sources and verification
Checked against official documentation on . Scope: Platform not recorded.
Follow the linked first-party guidance if labels differ after a platform or app update.