Gaming · Windows

How to Fix Epic Games Error “IS-0003: Install Failed - Could not create directory” on PC

Original source date 20 June 2023

Answer

The "IS-0003: Install Failed - Could not create directory" error, a common nuisance among Epic Games users, often pops up during a game's installation or update. The first step towards rectifying this is by clearing the webcache of your Epic Games launcher. Start by exiting the Epic Games Launcher, which can be easily done by locating the system tray icon, often found at the bottom-right corner of your screen. Right-click it, and choose 'Exit'. Just like that, you're on your way to solving the issue.

Exit the Epic Games Launcher

Delete the Epic Games Webcache Folder(s)

To rectify the Epic Games "IS-0003" error, eliminating the Webcache Folder is the next crucial step. To get started, use your start menu search to find '%localappdata%', then press enter. This action brings up your file explorer. In the explorer window, identify and access the 'Epic Games Launcher' folder. Within this folder, locate the 'Saved' folder and open it. Inside the 'Saved' folder, spot the 'webcache' folder. Deleting this folder is essential in the resolution process. Don't forget to remove the 'webcache_4147' and 'webcache_4430' folders too, if you encounter them in the directory.

Run the Epic Games Launcher as an Admin

The final step to rectify the Epic Games "IS-0003" error involves running your Epic Games Launcher as an administrator. To begin, reboot your computer. Once your system is back online, it's time to relaunch the Epic Games Launcher, but with elevated permissions this time. To achieve this, find 'Epic Games' via your start menu search and opt for the 'Open File Location' for the launcher.

Upon reaching the Epic Games shortcut, right-click and select 'Properties'

Upon reaching the Epic Games shortcut, right-click and select 'Properties'. Within the 'Compatibility' tab of the properties window, enable the 'Run this program as an administrator' option and save your settings. With these changes in place, relaunch the Epic Games launcher and resume your download. This action should eliminate the previously experienced error.

If it does not work

What does the Epic Games error "IS-0003: Install Failed - Could not create directory" mean?. The error message "IS-0003: Install Failed - Could not create directory" typically indicates a problem with the installation or updating process of a game in your Epic Games library. This may be due to corrupted webcache data in your Epic Games Launcher.
How can I fix the "IS-0003: Install Failed - Could not create directory" error on Epic Games Launcher?. There are a few steps you can take to address this issue. First, try restarting your computer. If that doesn't work, verify the Epic Games server status, and if necessary, wait for any server issues to be resolved. Another step is to check yo”.
How do I clear the webcache of my Epic Games Launcher to fix the "IS-0003" error?. You can clear the webcache of your Epic Games Launcher by locating and deleting the webcache folder inside the 'Saved' folder, found within the Epic Games Launcher folder in your local app data. You may also need to delete additional webcache folders if they're present.
How do I run the Epic Games Launcher as an administrator to fix the error "IS-0003"?. You can run the Epic Games Launcher as an administrator by locating the launcher through your start menu, selecting 'Open File Location', right-clicking on the Epic Games shortcut, selecting 'Properties', checking the 'Run this program as an administrator' option in the 'Compatibility' section, and saving your changes.
Will clearing the webcache of my Epic Games Launcher delete any of my game data?. No, clearing the webcache of your Epic Games Launcher won't delete your game data. It removes temporary files that might be causing issues with your launcher, but it doesn't affect your saved game data or game installations.