Sign in to the Zoom web portal, open Profile from the navigation menu, and check the displayed name and email before changing the image. This avoids editing a personal account when a work or school account was intended.
Select the picture or avatar beside the account profile name. Zoom exposes controls here to add, change, crop, or delete the profile picture.
3
Upload the image
Choose the image-change control, select the intended image, and adjust the crop area so the important part remains visible in Zoom's circular display.
4
Save and refresh
Save the change, refresh the Profile page, and reopen the Zoom desktop app if it still shows the previous cached image.
5
Check account policy
If the picture control is unavailable, ask the account administrator whether profile changes are restricted. Do not create a second Zoom account merely to bypass an organization policy.
6
Verify the result
Join a harmless test meeting, turn video off, and confirm the intended picture appears for the correct account. Reopen the web profile to verify that the saved source image is also correct.
7
Remove the picture when needed
Return to the avatar control on the Profile page and choose the available delete or remove action. Refresh the page and a test meeting to confirm Zoom now uses the default avatar.
Video walkthrough
If it does not work
If the image does not update, confirm the active account, refresh the web profile, and restart the desktop app before uploading the same file again.
If the change is blocked on a managed account, contact its Zoom administrator and keep the original image file; do not weaken account controls or create a duplicate identity.
ⓘ Sources and verification
Checked against official documentation on . Scope: Windows.
Follow the linked first-party guidance if labels differ after a platform or app update.
