Open Chrome's Downloads page, read the status under the failed file, and use only the matching row below. Stop when Chrome says Complete; never reset Chrome, change DNS, or disable security for a different status.
Interrupted or pausedResume the download
No file or File missingReturn to the source or contact its owner
Needs authorization or ForbiddenSign in or ask the owner for access
Disk fullFree space on the download drive
Insufficient permissions / System busyChoose Desktop or Documents
Download blocked / Virus detectedReview the security action; do not bypass it
In Chrome, select Downloads at the top right; if it is hidden, select More > Downloads or enter chrome://downloads. Find the failed file, read the status beneath it, and continue only with the matching heading below.
2
Resume an interruption
For an interrupted or paused download, confirm that another trusted page loads, point to the file, and select Resume. If Chrome cannot resume while other pages also fail, fix the connection or retry later rather than changing unrelated settings.
3
Resolve missing or restricted access
For No file or File missing, return to the source page and contact its owner because the file was moved or removed. For Needs authorization, Forbidden, or Failed - Forbidden, sign in to the correct account on that site, retry once, and contact the owner if access is still denied.
4
Free space for Disk full
For Disk full, open File Explorer > This PC and check the free space on the download drive. If it is low, open Settings > System > Storage > Cleanup recommendations, review each item, remove only files you recognize, and retry.
5
Choose a writable folder
For Insufficient permissions or System busy, cancel the download, right-click the original link, select Save link as, and choose Desktop or Documents. If that works, change Chrome's default under More > Settings > Downloads > Location rather than altering Windows folder permissions.
6
Keep security protections on
For Download blocked, Virus detected, or Virus scan failed, do not turn off Safe Browsing or antivirus. Open Windows Security > Protection history to read the recorded action; on a managed device, ask the administrator instead of bypassing its policy.
7
Confirm the result
Retry from the original trusted page and return to Downloads. Stop when Chrome shows the file as complete and it opens in the expected app; do not continue through the other branches.
If it does not work
If only one site fails, keep the repair with that site's file, account, or server instead of clearing Chrome or resetting Windows networking.
For NETWORK_FAILED while installing from the Chrome Web Store, Google advises removing unwanted software first and reinstalling Chrome only if the Web Store installation still fails.
If Chrome or Windows says the device is managed, ask the administrator which download policy applies.
If no exact status is visible, reproduce the failure once and record it before reinstalling Chrome or changing Windows networking.
ⓘ Sources and verification
Checked against official documentation on . Scope: Windows.
Follow the linked first-party guidance if labels differ after a platform update.
