AI · Platform not recorded
How to Reset your ChatGPT Password - Full Guide
Source-checked About 10 minutes
Answer
Log out or open a private window, go to ChatGPT, choose Log in, enter the account email or phone number, select Forgot password, and use the reset email. Google, Microsoft, or Apple sign-in accounts must reset credentials with that provider instead.
Confirm how the account signs in
Use Forgot password only for an OpenAI account that signs in with an email or phone number and password. An account created with Continue with Google, Microsoft, or Apple has no OpenAI password to reset; use that provider's login and recovery instead.
Open the official login page
Log out of ChatGPT or open a private browser window, go to the ChatGPT home page, select Log in, enter the account email address or phone number, and choose Continue.
Request the reset email
On the password screen, select Forgot password. Open the newest reset message sent to the account email and follow its instructions on the official OpenAI domain.
Create a unique password
Choose a new password that is not reused elsewhere, complete the confirmation, and store it in a trusted password manager. Changing it updates the password for the entire OpenAI account, including the API Platform.
Sign in and verify the result
Return to the official ChatGPT login page and sign in with the new password. Confirm the expected account and workspace appear before changing any other security setting.
Handle a missing reset email
Check spam or junk, confirm the entered address has no typo, and verify that you are checking the email used for signup. Do not repeatedly request messages or share a reset link or code.
Contact OpenAI Support if access remains blocked
If the correct email-and-password account still cannot receive a reset or sign in, contact OpenAI Support with the account email, timestamp, exact error, and steps already completed. Never pay a third party to recover the account.
Video walkthrough
If it does not work
- If Forgot password never appears, return to the first login screen and confirm you did not choose a social sign-in provider.
- If the account is disabled or suspended, password reset will not reverse that status; follow OpenAI's email or Support instructions.
Sources and verification
Checked against official documentation on . Scope: Platform not recorded.
Follow the linked first-party guidance if labels differ after a platform or app update.