How to Fix Genshin Impact Crashing on iPhone or Android
Source-checked · About 10 minutes
Answer
In Genshin Impact, open Paimon Menu > Settings > Graphics and lower Graphics Quality, Shadow Quality, and Special Effects, then use Settings > Resources > Check Resource Integrity. If the game crashes before the menu opens, use the wrench icon on the login screen. A phone below HoYoverse's supported specifications may still crash after these checks.
In Android Settings, open About phone and Storage. Genshin Impact currently needs Android 10 or newer, a 64-bit ARMv8-A device with a non-PowerVR GPU, at least 4 GB RAM, and 40 GB free storage. If the phone falls below one of these, it may open the game but remain unstable.
2
Check an iPhone or iPad against the minimum
Open Settings > General > About and Settings > General > iPhone Storage or iPad Storage. HoYoverse supports iPhone 8 Plus or iPhone X and newer, iPad mini 5, iPad Air 3, or iPad 8 and newer, with iOS 14 and 40 GB free storage. Older devices are outside the supported range.
3
Lower the Genshin Impact graphics load
If you can enter the game, open Paimon Menu > Settings > Graphics. Set Graphics Quality to Low first, then reduce Shadow Quality and Special Effects. Return to the world and play in the place that normally crashes for several minutes. Keep the lower settings if the app now stays open.
4
Check the downloaded game resources
Open Paimon Menu > Settings > Resources > Check Resource Integrity and let the check finish. If Genshin Impact crashes before you can enter the game, reopen it and tap the wrench icon on the login screen instead. Download any replacement files it finds, then test the same area or action again.
5
Close the game and free working memory
Close Genshin Impact completely, close other games, camera or video editors, and other memory-heavy apps, then wait five minutes before reopening it. On Android, use the recent-apps screen and swipe Genshin Impact away; on iPhone or iPad, open the App Switcher and swipe up on the Genshin Impact card.
6
Install the current game and system update
On Android, open Play Store > profile picture > Manage apps & device and update Genshin Impact, then check Android Settings > System > Software update. On iPhone or iPad, open App Store > profile picture and update Genshin Impact, then open Settings > General > Software Update. Reopen the game after both updates finish.
7
Verify the same scene no longer closes the app
Return to the exact activity that caused the crash, such as loading the world, compiling shaders, teleporting, combat, or opening a menu. Success means Genshin Impact remains open through that action and for several minutes afterward. If it still closes, record the UID, device model, OS version, exact point of failure, and a screen recording for HoYoverse Support.
If it does not work
If Android crashes repeatedly while Compiling Shaders, compare the phone directly with HoYoverse's supported specifications. Reinstalling cannot add missing RAM, a supported GPU architecture, or a newer Android version.
If the crash began immediately after a Genshin Impact update and many players with the same device report it, preserve the current installation and check the in-game notices or HoYoverse Help Center before deleting the app.
If the resource check repeatedly downloads the same files, make sure the device has more free space than the current game requires and finish the download on a stable connection before testing again.
Reinstall only after confirming the HoYoverse login method, server, and UID. Character progress is account-based, but locally saved login details and downloads will be removed.
ⓘ Sources and verification
Checked against official documentation on . Scope: iPhone, iPad, Android.
This guide covers the mobile app closing at startup, during shader compilation, or during play. Server-login errors and download error codes require their own workflows.
