Check Xbox service status and confirm that the Xbox app and Microsoft Store use the account that owns the game or has the active Game Pass subscription. Install Windows, Store, Xbox app, and game updates, then run the official Gaming Services Repair Tool. Repair the Xbox app before using Reset, because Reset can remove that app's local data and settings.
Note whether every Game Pass game fails, only one title fails, the Xbox app returns to Play, Microsoft Store shows an error, or Gaming Services opens instead. Copy the exact code and time before changing accounts or app data.
2
Check Xbox service status
Open Xbox Status and review the account, Store, and games services that match the failure. If a relevant incident is active, keep the PC unchanged and retry after the service reports recovery.
Check that the Xbox app and Microsoft Store are signed in with the Microsoft account that owns the game or has the active PC Game Pass subscription. Do not purchase the title again or remove accounts until ownership is confirmed.
4
Install Windows and app updates
Install offered Windows updates, then open Microsoft Store Library and choose Get updates for Store, Xbox, Gaming Services, and the affected game. Restart Windows when requested and test one known affected title.
5
Run the Gaming Services Repair Tool
Open the Xbox app's Support area and run the official Gaming Services Repair Tool for PC. Let it complete, restart if requested, and retry the same game before repairing unrelated applications.
In Windows Settings, open Apps > Installed apps, choose the Xbox app's Advanced options, and select Repair. Test again. Use Reset only if repair fails, and expect Reset to remove the app's local data and settings, requiring another sign-in.
If Microsoft Store itself will not open, run wsreset.exe and confirm Windows time and location as Microsoft documents. If Store and other games work but one title still fails, use that publisher's current support path with the exact error.
If every Game Pass title fails after Gaming Services repair, report the account, subscription state, Windows version, Xbox app version, exact code, and repair result to Xbox Support without posting purchase or account details publicly.
If only one game fails while another Game Pass title launches, stop resetting the Xbox app and check that game's files, requirements, anti-cheat, or current publisher notices instead.
ⓘ Sources and verification
Checked against official documentation on . Scope: Windows.
If a button or setting has moved after an update, use the linked official help page to find its current location.
