Windows 11 · Windows
Change the Email or Password for an Xbox Sign-In
Source-checked About 10 minutes
Answer
Manage the Microsoft account used by Xbox: add or change an account alias through Microsoft Account settings, or reset the password through the sign-in recovery flow. Check the account address before making a change.
Prepare and identify the exact scope
Confirm the Microsoft account used by the Xbox profile and secure its current email and recovery methods. An Xbox gamertag, sign-in alias, contact email, and password are different account properties.
Sign in to the correct Microsoft account
Open Microsoft account settings for the account used to sign in to Xbox.
Manage the account email
Use the account alias controls to add or change the email address when that option is available.
Reset a forgotten password separately
Use Microsoft's sign-in recovery flow for password access rather than changing the Xbox profile name.
Verify the supported result
After an alias or password change, sign in at the Microsoft account page and the Xbox app or console. Verify the gamertag, purchases, subscriptions, devices, and security information remain attached to the intended account.
Understand limits and consequences
Removing the only familiar alias can complicate sign-in, and deleting a Microsoft-domain alias can be irreversible. Changing an alias does not transfer Xbox purchases or progress to another Microsoft account.
Use the safest supported follow-up
Add and verify a new alias before making it primary, then update sign-in information on trusted devices. Change the password through Microsoft security settings or recovery, not the Xbox profile-name controls.
Video walkthrough
If it does not work
- If ownership or recovery fails, use Microsoft's account-recovery form with accurate history. Do not create a new profile expecting purchases to move, and never provide authentication codes to an account-transfer service.
Sources and verification
Checked against official documentation on . Scope: Windows.
Follow the linked first-party guidance if labels differ after a platform or app update.