Choose Set up my PIN or I forgot my PIN, verify the Microsoft account, and create a new Windows Hello PIN. Use a password sign-in if the recovery option is unavailable.
At the sign-in screen, note the exact PIN message and the user profile shown. Check that the PC is online and that Sign-in options offers an authorized password or another method before changing the Windows Hello PIN.
2
Use the sign-in recovery link
On the sign-in screen, select Set up my PIN or I forgot my PIN when shown.
3
Verify the account
Complete Microsoft account or organization identity verification.
4
Create a new PIN
Follow the prompt to create and confirm a new Windows Hello PIN.
5
Use another sign-in option
If recovery is unavailable, choose Sign-in options and use the account password, then reset the PIN in Settings > Accounts > Sign-in options.
6
Verify the result
Sign out and use the new PIN once. Then confirm Sign-in options still offers the account password or another recovery method so the PIN is not the only way back into the device.
7
Troubleshoot a Windows Hello PIN
If verification fails, use another sign-in option or the official account-recovery flow. For an organization-managed device, contact its administrator. If BitLocker recovery appears, stop and locate the authorized recovery key; do not delete credential folders or reset the PC just to bypass the PIN message.
Video walkthrough
ⓘ Sources and verification
Checked against official documentation on . Scope: Windows.
Follow the linked first-party guidance if labels differ after a platform or app update.
