Windows 11 · Windows
Diagnose a Printer Error in Windows
Source-checked About 10 minutes
Answer
A printer operation error can come from the printer connection, queue, driver, or Windows setup. Start with Microsoft’s reversible printer checks, and keep the exact error message if the printer still cannot complete a job.
Record the exact printer message
Copy the error text and note whether Windows can see the printer before changing its driver or queue.
Check the printer connection
Confirm the printer is powered on and connected by the intended USB, Wi-Fi, or network method.
Open printer settings
Open Settings, choose Bluetooth & devices, then select Printers & scanners.
Select the affected printer
Choose the printer and open its management options to check that it is available and selected for the job.
Run Microsoft’s printer help
Use the automated Printer troubleshooter in the Get Help app when it is available for your Windows version.
Check the driver source
Use Windows Update first. If a driver needs attention, use Device Manager or the printer maker’s official support page for the exact model.
Retry one small test
Print a small test document and keep the exact error if the job fails again, so the printer maker or administrator can diagnose the specific code.
Video walkthrough
If it does not work
- If Windows cannot find the printer, do not repeatedly remove it. First confirm the connection and whether another device on the same network can see it.
- If the printer is managed by work or school, ask the administrator before changing drivers, queues, or network settings.
Sources and verification
Checked against official documentation on . Scope: Windows.
Follow the linked first-party guidance if labels differ after a platform or app update.