Run the network troubleshooter, reveal and scan devices in Device Manager, then install the PC maker's Wi-Fi driver. Confirm the computer actually includes Wi-Fi hardware.
Check the PC specification for Wi-Fi and turn off Airplane mode or any physical wireless switch.
2
Run the troubleshooter
Open Get Help and run the Network and Internet troubleshooter.
3
Scan Device Manager
Open Device Manager, show hidden devices, and choose Action > Scan for hardware changes.
4
Install the official driver
Download the exact wireless driver from the PC manufacturer's support page, install it, and restart.
5
Reconnect after restarting
After restarting Windows, confirm that the expected adapter appears without a Device Manager error and connect to a trusted Wi-Fi network. If the manufacturer installer finds no compatible device, verify the exact PC model and hardware specification before trying another driver.
Video walkthrough
ⓘ Sources and verification
Checked against official documentation on . Scope: Windows.
Follow the linked first-party guidance if labels differ after a platform or app update.
