Windows 11 · Windows

Windows 11 - How to Fix VPN Not Working

Original source date 28 March 2023

Answer

To get started, open up your start menu and search for Device Manager to open it up. In your Device Manager, look for Network adapters and expand them to preview all your network adapters. From the expanded options of Network adapters, look for three options, namely, WAN Miniport (IP), WAN Miniport (IPv6), and WAN Miniport (PPTP). Right-click on any one of these options and select Uninstall device. Next, do this for all three options.

Uninstall Network Adapter Driver in the Device Manager

Create a New Desktop Shortcut

Once done, go to the Action tab at the top of this window and click on Scan for hardware changes. This will reinstall your network adapters after restarting your PC and can in a lot of cases, help you out with your VPN connection. However, if this doesn’t work for you, try another method. Right-click anywhere on your desktop and select Show more options. Select New > Shortcut. The Create Shortcut dialogue box will appear. Type the item's location, which is C:\Windows\System32\rasphone.exe, and click on Next. Select a name for this shortcut according to your choice, and click Finish.

Connect to your VPN

A new shortcut will be created on your desktop. Now double-click this shortcut to open it up. Under Choose a network connection, select your VPN connection, and click Connect. You will then have to enter your VPN credentials and be able to use your VPN.

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If it does not work

If the current interface differs, compare it with the recorded video walkthrough.