Gaming · VALORANT on Windows

Fix VALORANT Stuck on a Loading Screen

Source-checked About 15 minutes

Answer

Note which loading screen is stuck: Riot Client sign-in, the VALORANT start screen, or a match. Check Riot's regional status, wait for any update to finish, then restart Riot Client and Windows. For a match-loading problem, compare the connection; for a game-start problem, repair VALORANT. Follow a displayed VAN or VAL code instead of deleting temporary files at random.

Before you continue
  • Name the screenSign-in, game start, and match loading point to different causes.
  • Check update progressDo not interrupt a patch that is still moving.
  • Use repair or network testsChoose based on where loading stops.
Check Riot's service statusOpen Riot's client repair guide
Guide steps7 steps
  1. Identify the loading screen
  2. Check Riot's service status
  3. Let an active update finish
  4. Restart the client and PC
  5. Test the connection for match loading
  6. Repair files for game-start loading
  7. Use the displayed code or logs
  8. If it still does not work

Identify the loading screen

Write down whether you are stuck before sign-in, after selecting Play, or while entering a match. Capture any code or message.

Check Riot's service status

Choose VALORANT and your region. Wait if login, platform, or game services are having an incident.

Check Riot's service status

Let an active update finish

Open Riot Client and check for download progress. If bytes or percentage are still increasing, leave the client open.

Restart the client and PC

Exit Riot Client from the tray, end remaining Riot and VALORANT tasks, restart Windows, and try once more.

Test the connection for match loading

Pause downloads, disconnect a VPN or proxy, and compare Ethernet or another trusted network if the problem occurs when joining a match.

Follow Riot's network checks

Repair files for game-start loading

If VALORANT stalls before its menu, open Riot Client Settings, select VALORANT, and run Repair.

Follow Riot's repair steps

Use the displayed code or logs

Follow the exact VAN or VAL code if one appears. Otherwise reproduce the stall once, collect Riot logs, and include the screen and time in a support ticket.

Collect VALORANT logs

If it does not work

  • If only one match or queue is affected during a Riot incident, do not reinstall the game.
  • If the client always returns to updating, check free disk space and let Repair finish without closing it.
  • Do not delete all temporary folders or Riot files as a first step; that can remove unrelated data without identifying the cause.
Sources and verification

Checked against official documentation on . Scope: VALORANT on Windows.

The written steps follow the current official pages linked below. The saved video is an older walkthrough and may show different labels.

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