Gaming · VALORANT on Windows

Fix VALORANT Error VAL 5 and Lost Connection

Source-checked About 15 minutes

Answer

Write down the full VAL 5 message because the code alone does not identify every current cause. Check Riot's service status, fully sign out and restart Riot Client, and make sure the account is not being used in another active session if the message says so. Then restart the router or compare Ethernet, repair the client, and send Riot logs if the error returns.

Before you continue
  • Keep the full messageIts wording provides more context than VAL 5 alone.
  • Check account sessionsOnly when the message indicates another login or session.
  • Test the connectionCompare one stable connection before reinstalling anything.
Check Riot's service statusOpen Riot's network guide
Guide steps7 steps
  1. Record the whole error
  2. Check Riot's service status
  3. End other account sessions
  4. Restart Riot Client and Windows
  5. Compare the connection
  6. Repair the Riot Client
  7. Send Riot the evidence
  8. If it still does not work

Record the whole error

Take a screenshot showing VAL 5 and every sentence around it. Note whether it appeared at sign-in, in the lobby, or during a match.

Check Riot's service status

Select VALORANT and your region. Wait if Riot reports login, platform, or game-service trouble.

Check Riot's service status

End other account sessions

If the message says the account is logged in elsewhere, sign out of Riot Client on other computers you control. Change the Riot password if you do not recognize a session.

Restart Riot Client and Windows

Sign out, exit Riot Client from the tray, restart the PC, then sign in once. Avoid repeated login attempts while testing.

Compare the connection

Pause downloads, disconnect any VPN or proxy, restart the router, and compare Ethernet if available. Do not reset the entire network yet.

Follow Riot's network checks

Repair the Riot Client

If the connection is stable but VAL 5 returns, open Riot Client Settings, select VALORANT, and run Repair.

Follow Riot's repair steps

Send Riot the evidence

Collect logs immediately after the error and include the region, time, full message, account-session check, and network test in a Riot Support ticket.

Collect VALORANT logs

If it does not work

  • If only one Riot account fails on the same PC and connection, focus on the account session and support ticket rather than reinstalling Windows.
  • If every online game disconnects, troubleshoot the connection or router separately from VALORANT.
  • Never share a login code or recovery code with someone claiming they need it to clear VAL 5.
Sources and verification

Checked against official documentation on . Scope: VALORANT on Windows.

The written steps follow the current official pages linked below. The saved video is an older walkthrough and may show different labels.

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