Fix Valorant Error Code VAL 5 “The Game Has Lost Connection”
Source-checked · About 10 minutes
Answer
To fix Valorant Error Code VAL 5 “The Game Has Lost Connection”, open VALORANT on the intended account, locate the matching current control, review any eligibility or permanence warning, apply it once, and verify the result before changing anything else.
1
Confirm the supported starting point
Open VALORANT from its official app, launcher, or website and sign into the intended account. Check the linked owner guidance for current eligibility, platform, region, or version limits before following the recorded in-product path.
Ensure the Riot servers are running correctly, as server connection issues usually cause this error. Navigate to status.riotgames.com.
3
Verify Valorant Game Files
Launch your Riot Client. Click on the profile icon on the top right and select Settings.
4
Review the Valorant section
In the Valorant section, click on Repair. This will take a minute to verify the integrity of your Valorant game files and will redownload and reinstall any missing or corrupted game files.
5
Review Windows Operating System Update
Ensure your Windows version is up to date. Open up your Windows settings.
6
Start the VGC Service
You should then make sure that the Vanguard VGC service is running properly on your PC. Open up your Windows Services Manager by searching for Services in your start menu search.
7
Confirm the result
Return to the relevant VALORANT screen and verify the change on the intended account, character, file, or device. Do not repeat a purchase, unlink an account, delete progress, or overwrite a working configuration merely because the page has not refreshed.
8
Recover without losing data
If a label has moved, update and restart VALORANT, then search its official help for the exact task. Preserve saves and account access, undo only the last reversible change, and avoid unofficial tools or instructions that bypass restrictions.
Video walkthrough
If it does not work
If the expected control is missing, update VALORANT and confirm the account, platform, region, and eligibility before assuming the feature was removed.
If the action changes currency, progress, or account access, stop and use official support instead of guessing from an older label.
ⓘ Sources and verification
Checked against official documentation on . Scope: Windows PC.
Follow the linked first-party guidance if labels differ after a platform or app update.
