Windows 11 · Xbox app and Microsoft Store on Windows
Switch Microsoft Accounts in the Xbox App on Windows
Source-checked About 5 minutes
Answer
In the Xbox app, open your profile menu, sign out, then sign in with the Microsoft account that owns the Xbox profile you want to use. Check the Microsoft Store account separately if a purchased game or subscription is missing. Xbox and Store can use different accounts, but purchases stay with the account that bought them and cannot be moved by signing in elsewhere.
Before you continue
- Know both accountsConfirm the email and Xbox gamertag before signing out.
- Switch in XboxUse the app's profile menu.
- Check Store ownershipMissing purchases may belong to the Store account.
If it does not work
- If the Xbox profile is correct but a purchase is missing, check order history for the Store account that bought it; signing in does not transfer ownership.
- If a child account cannot access a game or social feature, review family settings with the family organizer.
- If work or school credentials appear, do not use them for a personal Xbox profile unless that organization explicitly provides the account.
Sources and verification
Checked against official documentation on . Scope: Xbox app and Microsoft Store on Windows.
The written steps follow the current official pages linked below. The saved video is an older walkthrough and may show different labels.