Gaming · Platform not recorded
Fix Steam 'Unable to Sync Your Files'
Source-checked About 10 minutes
Answer
Do not start the game until Steam Cloud finishes syncing. Check that the game supports Steam Cloud, restore its connection, and resolve any conflict only after comparing the file dates.
Check that the game uses Steam Cloud
Open the game’s Steam store page and confirm it shows Steam Cloud support.
Restore the connection
Close the game, make sure Steam is online, then restart Steam and wait for the sync to complete.
Resolve a conflict carefully
If Steam shows a conflict, compare the displayed dates and choose the version that matches the progress you want to keep.
Video walkthrough
If it does not work
- If the issue continues, record the exact error and compare it with the linked Steam Support guidance before resetting, reinstalling, changing permissions, or deleting data.
Sources and verification
Checked against official documentation on . Scope: Platform not recorded.
Follow the linked first-party guidance if labels differ after a platform or app update.