Gaming · Platform not recorded

Roblox - Fix “This Purchase Was Not Completed” - Set Up Play Store To Make Purchases

Original source date

Answer

First of all, make sure to close Roblox and open up your Google Play Store. Depending on which Android version you are using, some of the subsequent tweaks can be done differently, such as a different location for specific settings. Tap on your Google Account image and select Payments & Subscriptions.

Play Store Payment Settings

First of all, make sure to close Roblox and open up your Google Play Store. Depending on which Android version you are using, some of the subsequent tweaks can be done differently, such as a different location for specific settings. Tap on your Google Account image and select Payments & Subscriptions.

Play Store > Payments & Subscriptions
Play Store > Payments & Subscriptions

Under Payment methods, you have the option to update and replace your current pay…

Under Payment methods, you have the option to update and replace your current payment method.

Payments & Subscriptions > Payment Methods
Payments & Subscriptions > Payment Methods

This could be a new credit card or any other payment method available to you unde…

This could be a new credit card or any other payment method available to you under More Options.

Update Payment Method
Update Payment Method

Update Date & Time Settings

After updating your payment method, you should also ensure that your date and time are set correctly, as this could otherwise cause the Purchase was not completed error you are getting. In your device settings, select Date & Time under System. Here, make sure that the Automatic date & time option is enabled.

Settings > Date & Time
Settings > Date & Time

Disable VPN & Test Network Connection

When this is done, ensure you use a reliable network connection and disable your VPN or proxy connection when purchasing Robux on your Android device. You can test your network connection using a speed testing site or application like Speedtest. When this is done, reopen Roblox, and you will be able to make purchases, provided you have the funds, and no parental restrictions are blocking you from spending money on the Google Play Store.

Speedtest
Disable VPN & Fix Network Connection
Disable VPN & Fix Network Connection

Video walkthrough

If it does not work

  • Why am I getting the "This Purchase Was Not Completed" error on Roblox?. The error message usually appears when there's a problem with the payment method you're using. This could be due to incorrect payment information, insufficient funds, or issues with the payment provider.
  • Can I still play Roblox if I can't make purchases?. Yes, you can still play Roblox even if you can't make purchases. The platform offers a wealth of free content that you can enjoy without spending any money.