Try the same Roblox username and password at roblox.com in Safari or Chrome. If the website also rejects them, use Forgot Password or Username? or the exact 2-Step Verification recovery option shown; if the website works, correct the phone's date and time, update and reopen the Roblox app, then reinstall only if the app alone still fails.
Open the official Roblox app, select Login, enter the account's Roblox username and password, and select Login again. Record the exact message or whether the screen simply returns; never paste credentials into a third-party login helper.
2
Test the same account in a browser
Open Safari or Chrome, go directly to roblox.com, and try the same account. If the website also fails, continue with account recovery; if the website succeeds, skip to the device and app checks because the credentials are valid.
On the Roblox Login page, select Forgot Password or Username?, enter the email attached to the account, and use Reset Password from Roblox's email. If only a phone number is attached, choose the Phone tab; without either recovery method, Roblox Support must verify account ownership.
4
Complete the 2-Step Verification branch
If Roblox accepts the password but asks for a code, enter the currently active authenticator code or the newest Roblox email code. For a missing or expired code, select Resend Code or Start Over and use another previously configured method if Roblox offers one; never share the code.
5
Correct the device clock
If browser login works but the app does not, open the device's date and time settings and make sure the date, time, and time zone are accurate, preferably using the automatic setting. Reopen Roblox and verify whether Login now reaches Home.
6
Update and restart the mobile app
Install the current Roblox version from App Store or Google Play and a supported iOS or Android update. Force-close Roblox, reopen it, and if login still fails, restart the phone or tablet once before changing any stored app data.
7
Reinstall only when the app branch remains
If roblox.com accepts the account but the updated app still fails, uninstall Roblox and reinstall it from the official store. On Android, Roblox also documents clearing Roblox app data; both actions sign the app out, so confirm the credentials and recovery method first.
8
Verify and report the remaining result
Sign in to the same account and confirm that Roblox Home loads with the expected username and Robux balance. If it still fails, send Roblox Support the exact message, device model, OS and app versions, browser-test result, and the steps already completed.
Video walkthrough
If it does not work
If password recovery email does not arrive, confirm the exact email attached to the account and check spam or junk. Roblox cannot use the self-service reset when no email or phone number was attached.
If a 2-Step Verification email code fails, request a new one; email codes expire after 15 minutes. For an authenticator, enter the code currently displayed rather than a saved screenshot.
If the website and mobile app both fail during a Roblox service incident, wait and retry later. Reinstalling the app cannot repair an account-wide or server-side login failure.
ⓘ Sources and verification
Checked against official documentation on . Scope: Roblox for iPhone, iPad, or Android.
Follow the linked first-party guidance if labels differ after a platform or app update.
