Windows 11 · Windows
Reset Windows 11 Safely
Source-checked About 10 minutes
Answer
Back up important files, then use Reset this PC to choose Keep my files or Remove everything. Review the consequence of each choice before starting.
Check the starting state
Before changing Reset this PC, make a verified backup, record installed apps and licenses, connect power, and retain device-encryption recovery information before opening Recovery options. Keep the current state, exact message, and any recent change available so each result can be compared.
Choose the supported path
Choose Keep my files or Remove everything deliberately, then choose cloud or local reinstall based on connectivity and system condition; neither option replaces a tested backup.
Back up important files
Save essential files separately and make sure you know the Windows account sign-in details.
Open Reset this PC
Open Settings > System > Recovery and select Reset PC under Reset this PC.
Review the reset choice
Choose Keep my files or Remove everything, review the remaining prompts, and start only when the displayed outcome is correct.
Verify the result
Windows completes setup and the intended files, activation, account access, drivers, and updates are present according to the chosen reset mode. Repeat the original task once more after reopening the relevant app, connection, or Windows session so a temporary result is not mistaken for a fix.
Troubleshoot Reset this PC
If recovery loops, BitLocker requests an unavailable key, the disk reports errors, or the next choice would erase the only copy of data, stop broad resets and return to the last known state. Preserve the exact error, versions, device or account scope, and failed step before using the linked official support channel.
Video walkthrough
Sources and verification
Checked against official documentation on . Scope: Windows.
Follow the linked first-party guidance if labels differ after a platform or app update.