Gaming · Platform not recorded
Refund a Gifted Steam Game
Source-checked About 10 minutes
Answer
The purchaser refunds an unredeemed gift. For a redeemed gift, the recipient must approve removal first; Steam time and playtime rules still apply.
Identify the gift's status
The original purchaser should open Steam Support > Purchases and select the gifted game. Check whether it remains unredeemed, was declined, or has already been redeemed; the next step differs for each state.
Review normal refund eligibility
Steam's usual refund conditions still apply to gifts, including the purchase window and the recipient's playtime after redemption. A request outside the standard conditions can still be submitted, but approval is not guaranteed.
Refund an unredeemed or declined gift
If the recipient has not redeemed the gift, the purchaser can select the transaction in Steam Support and use the available refund option. Review the chosen reason and destination before submitting.
Have the recipient approve a redeemed-gift refund
For a redeemed gift, the recipient signs in to Steam Support, selects the game, chooses the option for a refund or removal, and allows the original purchaser to request the refund. The recipient does not receive the money.
Submit from the purchaser's account
After recipient approval, the original purchaser returns to Steam Support > Purchases, selects the gift, chooses the refund reason and method, and submits the request. Steam sends status updates to the purchaser's account.
Confirm the refund destination
Approved funds normally return to the original payment method when supported, or to the purchaser's Steam Wallet as Steam indicates. Processing time varies by payment provider; do not buy a replacement until the result is confirmed.
Video walkthrough
If it does not work
- If the purchaser cannot see a refund option for a redeemed gift, confirm the recipient completed Steam's approval step and that both users selected the same product. For an eligibility denial or missing transaction, use Steam Support with the purchase record rather than resubmitting altered details.
Sources and verification
Checked against official documentation on . Scope: Platform not recorded.
Follow the linked first-party guidance if labels differ after a platform or app update.