Gaming · Platform not recorded
Recover a PlayStation Network Account
Source-checked About 10 minutes
Answer
Use PlayStation's official recovery route for the account's sign-in email or an existing passkey. If you cannot access the email or another passkey device, use the PlayStation Online Assistant rather than sharing security codes with anyone.
Identify the access problem
Decide whether you lost the password, lost a passkey device, cannot access the sign-in email, or noticed suspicious activity. These cases use different official recovery paths.
Use another registered passkey device when available
If the same passkey method is registered on another device, sign in from that device and register a new passkey. Do not ask another person to approve a passkey prompt for you.
Start email recovery when you can access the email
On the PlayStation sign-in page, choose Trouble Signing In?, then Recover Your Account, and follow the on-screen recovery instructions sent to the sign-in email.
Check the recovered account identity
After signing in, confirm the online ID and account details before changing security settings. This prevents an unintended account from being secured or linked.
Escalate missing email access officially
If you cannot open the sign-in email, do not create a replacement account as a recovery shortcut. PlayStation directs you to its Online Assistant for the account-access problem.
Treat unknown changes as suspicious activity
If you do not recognise a sign-in ID, online ID, or password change, contact PlayStation Support using the official route rather than responding to emails or messages that request codes.
Secure access after recovery
After the account is restored, review PlayStation's security and privacy guidance and add or update the recovery method you personally control.
Video walkthrough
If it does not work
- If the recovery email does not arrive, confirm the sign-in email and check its junk folder before repeating requests; then use the Online Assistant if access is still unavailable.
- If you suspect compromise, contact PlayStation Support immediately and do not share the password, one-time code, or passkey approval with a third party.
Sources and verification
Checked against official documentation on . Scope: Platform not recorded.
Follow the linked first-party guidance if labels differ after a platform or app update.