High ping is a long delay between your PC and the PUBG server; packet loss means some game data never arrives. Check for PUBG maintenance, close downloads and streams, disconnect a VPN, restart the PC and router, then compare Ethernet or another trusted network. If only PUBG remains affected, send Support the match time, region, server or match ID, and network test result.
Open PUBG's Technical Issues page and current support notices. If an update or maintenance window is active, wait for it to finish before changing the router or game installation.
High ping delays actions; packet loss can make players jump or freeze. If only the picture stutters while network indicators remain normal, use the performance guide instead because that is probably low frame rate.
3
Stop competing traffic
Close downloads, streams, cloud backups, and updates on the PC and other devices using the connection. Disconnect a VPN for one test; a VPN routes the connection through another service and can add delay.
4
Restart once
Close PUBG and Steam, restart Windows, and restart the router once. Wait for ordinary internet access to return before joining another match.
5
Compare a wired or second network
Connect with wired Ethernet, which uses a network cable, if possible. Otherwise move closer to the router and compare one trusted mobile hotspot. A better second-network result points to the original Wi-Fi, router, or internet route.
6
Report the match details
If the problem remains, follow PUBG's connectivity guide and send Support the date, country, usual region, internet provider, server or match ID, full error, and steps already tested.
Do not permanently disable a firewall or open router ports as a first response. Use an app exception only when PUBG or the security-software maker documents it.
If every device and online service is slow, contact the internet provider; the problem is not limited to PUBG.
ⓘ Sources and verification
Checked against official documentation on . Scope: Windows PC.
The current written steps follow the linked company documentation. The preserved video may show older menus.
