Restart Windows, remove old PUBG launch options, and verify the game files in Steam. Then install Windows and graphics-driver updates and return any CPU, memory, or GPU overclock to its normal setting. If PUBG still crashes, keep the exact error, DxDiag report, and latest PUBG crash folder for Support before doing a clean reinstall.
Write down whether PUBG closes before the lobby, during loading, or in a match and save the exact error. If Windows itself restarts or shows a blue screen, troubleshoot that system error first.
2
Restart and remove old commands
Restart Windows and Steam. In Steam Library, right-click PUBG: BATTLEGROUNDS, choose Properties, and remove all text from Launch Options. Old performance commands can conflict with the current game.
3
Verify the game files
Open PUBG's Steam Properties > Installed Files and select Verify integrity of game files. Let Steam replace missing or damaged files, then launch PUBG once.
Install current Windows updates and the graphics driver from NVIDIA, AMD, Intel, or the PC maker, then restart. Do not download individual DLL files or drivers from an unofficial repair site.
5
Return hardware to normal
Disable CPU, memory, and graphics-card overclocks for the test and make sure the PC vents are not blocked. An overclock means hardware is running above its normal manufacturer setting and can cause freezes even when other apps seem stable.
6
Collect the support files
If the crash remains, follow PUBG's current guide and send Support the date, error, a DxDiag Windows system report, and the newest folder from %localappdata%\TslGame\Saved\Crashes. Back up settings or captures before a clean reinstall.
If PUBG becomes stable after one overlay or monitoring tool is closed, update or leave that tool off for PUBG and restore other apps one at a time.
If the PC does not meet PUBG's current minimum requirements, repeated reinstalls cannot add the missing processor, memory, graphics, or storage capability.
ⓘ Sources and verification
Checked against official documentation on . Scope: Windows PC.
The current written steps follow the linked company documentation. The preserved video may show older menus.
