Record when Modern Warfare II crashes, finish Shader Preloading at the main menu, install the applicable graphics driver, and verify the game through Battle.net or Steam. Test with overlays and known conflicting utilities closed. If crashes continue, use a clean boot to isolate software and submit Activision's Call of Duty PC Crash Report.
Note whether the crash happens at startup, during Shader Preloading, in one mode, or after several minutes. Record the exact error text and time so each retest can target the same condition.
2
Check the supported baseline
Confirm the PC meets Modern Warfare II's minimum requirements and uses supported Windows 10 or 11. Install the applicable graphics driver linked by Activision for the installed GPU rather than a driver from an unofficial updater.
3
Finish shader preloading
Open the game and remain at the main menu until Shader Preloading completes. Navigating away stops the process and can create performance problems that make the crash test unreliable.
4
Repair the installation
In Battle.net, select Modern Warfare II, open the gear menu, and choose Scan and Repair. In Steam, open Properties > Installed Files and choose Verify integrity of game files. Wait for completion before retesting.
5
Remove known software conflicts
Close overlays, recorders, input remappers, and unneeded performance utilities for one test. Activision specifically lists NZXT CAM, MSI Afterburner, and Razer Cortex as possible conflicts and advises updating Razer Synapse when installed.
6
Repeat the same crash test
Return to the same mode or scene that previously crashed. The task is complete when the same test runs normally for longer than the previous failure point without a new crash.
7
Escalate with a clean result
If crashes continue, perform Microsoft's clean boot to isolate background software, then submit Activision's Call of Duty PC Crash Report with the error, time, hardware, Windows version, launcher, and steps already completed.
If it does not work
If the PC shuts down or restarts rather than only closing the game, check cooling, power, and hardware stability before continuing game-level fixes.
If a clean boot stops the crash, re-enable services in groups to identify the conflicting program instead of leaving Windows permanently stripped down.
If only one mode or map crashes after a clean repair, include that exact mode, map, and reproduction sequence in the Activision crash report.
ⓘ Sources and verification
Checked against official documentation on . Scope: Windows PC.
This page covers Call of Duty: Modern Warfare II (2022) and uses Activision's supported PC crash-isolation and reporting path.
