Force-close Mobile Legends, reopen it once on a stable connection, and install any store update. If it still stops on the same loading screen, test one different network and restart the phone. On Android, clear only the app cache first. Reinstall or clear app data only after confirming the game account is bound, because unprotected guest progress can be lost. Success means the same account reaches the lobby.
Note the exact logo, percentage, message, and time where the game stops. Wait through one normal launch only; repeatedly closing the app during a resource update can restart the same work.
2
Close and reopen once
Open the phone's recent-apps view, dismiss Mobile Legends, and launch it again. If it reaches the lobby, reopen Profile and verify the expected player name and ID before continuing.
3
Update the official app
Open the App Store or Google Play listing for the installed regional build and install any Update shown. Do not replace it with a package from a download site.
Try one known-good Wi-Fi or mobile-data connection, without an unnecessary VPN or proxy. If the game loads only there, the original network is blocking or interrupting the resource connection; keep the app unchanged.
5
Restart the phone
Restart the device, reopen the updated game, and wait through one launch. This clears a stalled app process without removing account data.
6
Clear Android cache only
On Android, open Settings > Apps > Mobile Legends > Storage & cache and tap Clear cache. Do not choose Clear storage or Clear data unless the account is already bound and recoverable. iPhone does not offer an equivalent cache-only control.
7
Protect the account before reinstalling
Reinstall only if you can confirm the player account is bound to a recoverable Moonton or supported linked account. Follow Apple's redownload step or Google's app-reinstall step, then sign back into that same provider. Do not uninstall an unbound guest account.
8
Verify the repaired launch
The problem is fixed when the game passes the same loading point, reaches the lobby, and shows the intended player name, ID, and server. If it still stops at the identical point on two networks, report that exact state through official support instead of repeating resets.
If it does not work
If storage is nearly full, free enough device space for the app and its downloaded resources before retrying the same launch.
If only one network fails, leave the game installation alone and change that network's filtering, VPN, or captive-portal state.
If the account is an unbound guest, do not clear data or uninstall; contact official support with the player ID and exact loading state first.
ⓘ Sources and verification
Checked against official documentation on . Scope: Android or iPhone.
The sequence follows the current Apple and Google app-recovery order and keeps destructive data removal behind an account-protection check.
