Windows 11 · Windows
Fix Microsoft Store Apps Not Downloading
Source-checked About 10 minutes
Answer
Restart after Windows updates, confirm the correct Microsoft account, then reset Microsoft Store with wsreset.exe before retrying the download. Availability and device compatibility can also prevent installation.
Restart after updates
Install pending Windows updates and restart the PC before retrying the Microsoft Store download.
Confirm account and availability
Check that Microsoft Store uses the intended account and that the app is available in your country and compatible with the device.
Reset Microsoft Store
Press Windows+R, enter wsreset.exe, select OK, wait for Microsoft Store to reopen, then retry the download.
Video walkthrough
If it does not work
- If the issue continues, record the exact error and compare it with the linked Microsoft Support guidance before resetting, reinstalling, changing permissions, or deleting data.
Sources and verification
Checked against official documentation on . Scope: Windows.
Follow the linked first-party guidance if labels differ after a platform or app update.