Check Apple’s System Status for an outage, then test your internet connection. If the service is available, check VPN or security software, update macOS, confirm General > Date & Time is correct, and try another trusted network.
Open a website, restart the router if necessary, and temporarily disable VPN or filtering software.
3
Update macOS
Install available updates from System Settings > General > Software Update.
4
Set date and time
Open System Settings > General > Date & Time and turn on automatic date and time with the correct time zone.
5
Retry elsewhere
Restart the Mac and test another trusted network. Contact Apple if the account still cannot connect.
6
Retest the original symptom
The App Store loads search and account pages and begins a safe test download after restart on the normal network.
7
Troubleshoot Mac App Store connection
If web access works but the app cannot connect, only one network fails, sign-in loops, or System Status reports an incident, stop broad resets and return to the last known state. Capture the exact error, versions, device or account scope, and failed step before using the linked official support channel.
Video walkthrough
ⓘ Sources and verification
Checked against official documentation on . Scope: macOS.
Follow the linked first-party guidance if labels differ after a platform or app update.
