Gaming · Platform not recorded

Lost Ark - Fix Crash, Freezing & Display Problems

Original source date

Answer

Ensure that your game files are complete and current. Ensure that Lost Ark is not running in the background, and open up your Steam library. Right-click Lost Ark and select Properties. In the Local Files tab, select Verify integrity of game files. Redownloading and replacing any missing or corrupted game files will take a minute.

Verify the Lost Ark Game Files

Ensure that your game files are complete and current. Ensure that Lost Ark is not running in the background, and open up your Steam library. Right-click Lost Ark and select Properties.

Steam library > Lost Ark > Properties
Steam library > Lost Ark > Properties

In the Local Files tab, select Verify integrity of game files

In the Local Files tab, select Verify integrity of game files. Redownloading and replacing any missing or corrupted game files will take a minute.

Lost Ark Settings > Local Files
Lost Ark Settings > Local Files

Change the Lost Ark Compatibility Options

Open up your File Explorer and navigate to the drive on which you saved the game on Program Files > Steam > steamapps > common > Lost Ark > Binaries > Win64. Right-click the LOSTARK.exe application and go to its Properties.

Access the LostArk.exe application properties
Access the LostArk.exe application properties

Ensure you’re in the Compatibility tab and select Disable Fullscreen Optimization…

Ensure you’re in the Compatibility tab and select Disable Fullscreen Optimizations and apply your changes.

Lost Ark Properties > Compatibility
Lost Ark Properties > Compatibility

Adjust your Windows Display Settings

Right-click your desktop and select Display Settings.

Adjust your Windows Display Settings
Adjust your Windows Display Settings

Ensure the scaling is set to 100% and that you’re using a normal native resolution

Ensure the scaling is set to 100% and that you’re using a normal native resolution. In your in-game graphics settings, make sure to set the window mode to Fullscreen.

Windows Settings > System > Display > Scale & Layout
Windows Settings > System > Display > Scale & Layout

Close Resource-Intensive Applications

If the issue persists, open your Task Manager by searching for it in your start menu search. In the Processes tab, make sure to end the programs from running in the background, which could show an overlay while in-game. You should, in addition, end CPU-intensive processes, such as Shadowplay and Adobe Applications, but make sure to only end the processes from running that you know you won’t break your operating system.

Task Manager > Processes > End Task
Task Manager > Processes > End Task

Update Graphics Card Driver

Ensure your graphics driver is up to date. We suggest using the GeForce Experience application for an NVIDIA GPU, but you can also use the AMD driver suite. This tweak can make the most significant difference depending on how frequently you update your GPU. In the Drivers tab, click on Download and the application will automatically download and install the latest driver.

GeForce Experience > Drivers > Download
GeForce Experience > Drivers > Download

Windows OS Update

Search for Update to open up your Check for updates system settings window. Click on Check for updates, and after downloading the latest OS update, restart your PC.

Windows Settings > Windows Update
Windows Settings > Windows Update

Enable NVIDIA Image Scaling (NIS)

If the problem is related to your system performance, you might need to lower your in-game graphics settings. If you’re using an NVIDIA graphics card, I suggest enabling NVIDIA Image Scaling, which will significantly increase your performance. To do so, you should use the GeForce Experience application. Ensure that the most recent GPU driver is installed in the Drivers tab. Navigate to your GeForce settings. Scroll down and enable the Image Scaling option. This will boost your overall frame rates when playing a game on your PC.

GeForce Experience > General Settings > Image Scaling
GeForce Experience > General Settings > Image Scaling

Video walkthrough

If it does not work

  • If the current interface differs, compare it with the recorded video walkthrough.