Fix LEGO Star Wars: The Skywalker Saga Crashes on PlayStation, Xbox, or Nintendo Switch
Source-checked · About 10 minutes
Answer
LEGO Games Support has a current console-only procedure for Skywalker Saga crashes and freezes. On PlayStation and Xbox, it uses a clean game reinstall. On Nintendo Switch, it starts with a full shutdown, not sleep mode. This page does not claim a PC crash fix or recommend changing graphics drivers, files, or firewall settings.
Use this procedure only for PlayStation 5, PlayStation 4, Xbox One, Xbox Series X|S, or Nintendo Switch. If the game crashes on PC, stop rather than applying a console reinstall procedure.
2
Keep the platform and symptom
Record whether the game freezes, closes, or fails at a particular point, plus the console and whether the copy is physical or digital.
3
Use the PlayStation reinstall path when applicable
On PS5 or PS4, highlight the game in the Game Hub, home screen, or Game Library, press the controller Options button, then choose Delete. After removal, reinstall from the disc or Game Library as appropriate.
On Xbox, press the Xbox button, open My games and apps, choose See all, open Games, highlight the title, press Menu, and select Uninstall. Reinstall it from the disc or My games and apps after the removal completes.
5
Use a full Switch shutdown when applicable
On Nintendo Switch, hold the Power button for at least three seconds, choose Power Options, then Turn Off. This is a full shutdown, not the normal sleep mode.
6
Restart and test once
For Switch, leave the system off for about 30 seconds before powering it on. On any console, launch the game once after the supported platform step and record whether the same crash returns.
7
Escalate the exact remaining problem
If the console procedure does not help, contact LEGO Games Support with the platform, physical or digital edition, exact crash behavior, and the completed step. Do not use saved-data deletion or unrelated console resets as a first response.
Video walkthrough
If it does not work
A console repair path is not a verified PC fix. Do not translate it into graphics-driver, config-file, or firewall changes for Windows.
On Nintendo Switch, sleep mode is not the documented restart action. Use the full power-off sequence before treating the test as complete.
ⓘ Sources and verification
Checked against official documentation on . Scope: Platform not recorded.
Follow the linked first-party guidance if labels differ after a platform or app update.
