iOS · iPhone & iPad

Fix Face ID Not Working or Disabled on iPhone

Source-checked About 10 minutes

Answer

Uncover and clean the TrueDepth camera, check enabled Face ID uses, restart and reset Face ID, then seek service for persistent camera errors.

Guide steps4 steps
  1. Clear the TrueDepth camera
  2. Check Face ID settings
  3. Restart and enroll again
  4. Treat repeated disablement seriously
  5. If it still does not work

Clear the TrueDepth camera

Remove anything covering the top camera area, clean it gently, and hold the iPhone at a supported distance.

Check Face ID settings

Open Settings > Face ID & Passcode and enable Face ID for iPhone Unlock or the affected app.

Restart and enroll again

Restart, update iOS, then Reset Face ID and complete a new appearance scan if the camera permits it.

Treat repeated disablement seriously

Damage, repair history, or a TrueDepth warning can require Apple service; do not use unsupported sensor workarounds.

Video walkthrough

If it does not work

  • If “Fix Face ID Not Working or Disabled on iPhone” remains unresolved, identify which numbered step first produces a different result and preserve that screen or message. Recheck the account, permission, storage, connection, or device prerequisite described above, then follow only the matching Apple Support recovery path; do not combine unrelated resets, bypasses, or third-party repair tools.
Sources and verification

Checked against official documentation on . Scope: iPhone & iPad.

Follow the linked first-party guidance if labels differ after a platform or app update.

Continue with

Browse more iPhone tutorials