HELLDIVERS 2 needs an internet connection, so first check Arrowhead's current known-issues page. If no service problem is listed, fully close the game, restart the PC or PS5 and the router, and install game and system updates. On Steam, verify the game files. If another network works, the problem is in the normal connection path; send Arrowhead your platform, account ID, time, and exact message if neither works.
Arrowhead reports an issueWait for the service fix.
Steam PCRestart, update, then verify Installed Files.
PlayStation 5Restart, update the game and system, then retest.
Open the current known-issues page and look for a connection or service notice. Arrowhead notes that not every ongoing connectivity problem appears in the list, so keep the time and exact message even when nothing is posted.
Close HELLDIVERS 2 fully and restart the PC or PS5. Turn the router off, wait until it has fully stopped, turn it on again, and wait for normal internet access before reopening the game.
3
Install game and system updates
Install the current HELLDIVERS 2 update and the available Windows, driver, or PS5 system update for your platform. Restart again after the updates finish.
4
Verify the Steam files
On PC, right-click HELLDIVERS 2 in Steam Library and choose Properties > Installed Files > Verify integrity of game files. This step does not apply to the PS5 version.
Pause other downloads and test a trusted second network if one is available. If the game connects there, focus on the normal router or internet provider; do not keep reinstalling the game.
6
Send Arrowhead the evidence
If both networks fail, submit the exact message, platform, time, in-game name, account ID, and completed steps to Arrowhead. Attach a screenshot without hiding the error code.
If other websites and online games also fail, repair the device or home connection first; that result is not specific to HELLDIVERS 2.
If only HELLDIVERS 2 fails across two networks, stop repeating router resets and give Arrowhead the exact account, platform, and timestamp details it requests.
ⓘ Sources and verification
Checked against official documentation on . Scope: Windows PC and PlayStation 5.
The current written steps follow the linked company documentation. The preserved video may show older menus.
