Fix Genshin Impact Network Lag and High Ping on PC
Source-checked · About 10 minutes
Answer
Pause downloads and streams, disconnect any VPN or proxy, and test the same Genshin Impact server on Ethernet or another network. Use the connection with lower, steadier ping. Delayed actions and disconnects indicate network lag; low frame rate or choppy graphics with normal ping require graphics-performance changes instead.
Enter the same Genshin Impact server and watch for delayed actions, teleporting movement, or disconnects while latency rises. If the picture is choppy but actions register normally, the issue is frame rate rather than network lag.
2
Stop competing network traffic
Pause game updates, downloads, cloud backups, and video streams on the PC and other devices sharing the connection. Disconnect any VPN or proxy, then retest the same Genshin Impact area.
3
Compare Ethernet or another network
Connect the PC by Ethernet when available, or test a different Wi-Fi network or phone hotspot. Launch the same Genshin Impact server and compare the latency and delayed-action behavior.
4
Restart the slower connection
If only the normal home connection is slow, restart the router and wait until Windows is fully online before reopening HoYoPlay. Keep the wired or alternate connection if it gives lower, steadier latency.
5
Verify the result on the same server
Repeat the same movement or combat action in the same Genshin Impact area. The network fix worked when actions register without long delays and latency remains steadier instead of repeatedly spiking or disconnecting.
If it does not work
If two working networks show the same high latency, update Genshin Impact and use its current cache-clearing option before testing again; HoYoverse lists both checks for persistent latency.
If latency remains high on two networks, send HoYoverse Support the server region, time, internet provider, UID, and a screenshot or recording. Do not replace DNS settings or open ports without provider-specific evidence.
ⓘ Sources and verification
Checked against official documentation on . Scope: Windows PC.
Source-checked against HoYoverse's current high-latency, disconnection, and connection-error guidance.
