Gaming · Platform not recorded

Genshin Impact – How To Fix Connection Failed Error

Original source date 8 March 2023

Answer

Ensure your firewall is not blocking parts of the software. Search for Firewall in your taskbar search to open up your Firewall & network protection system settings window. On the window, select to Allow an app through firewall. Select Change Settings and then Allow another App.

Allow Genshin Impact to Bypass your Firewall

Ensure your firewall is not blocking parts of the software. Search for Firewall in your taskbar search to open up your Firewall & network protection system settings window.

Firewall & Network Protection > Allow an App through Firewall

On the window, select to Allow an app through firewall

On the window, select to Allow an app through firewall. Select Change Settings and then Allow another App.

Select Browse, and your file explorer will open up

Select Browse, and your file explorer will open up. Navigate to the drive on which you saved the game on, Program Files > Genshin Impact, and here select the launcher application and select Open.

Server Outage & Change Server Location

If the problem persists, then the error is caused by the game’s server, or your own network connection. As there is an influx of new players at the moment, this error is often caused by the game’s servers. That’s why I would suggest you change the server location. This will tell you whether your own connection is at fault.

End Network-Intensive Processes

Open up your task manager by searching for it in your taskbar search, or right-click your taskbar and select Open Task Manager. Navigate to the Performance tab and click on Open Resource Monitor. In the Network tab, open the Processes with network activity. After a few seconds, you can preview every process using your network connection. This might be your browser running in the background, Steam, or a download bottleneck in your connection. We suggest you only end the processes you know won’t break your operating system. Below, you can also preview your network utilization in percent.

Resource Monitor > Network > Processes with Network Activity

Test Network Connection

Click here to test your network connection. A normal upload and download speed without interruption is vital to play online games on your PC. To better your connection, I suggest using an ethernet cable for the best performance and lowest latency. If you need to use a WiFi connection, then make sure to restart your router or modem in case you haven’t done this in a while and reduce the number of devices using the same network connection.

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