Fix the Genshin Impact Connection Failed Error on PC
Source-checked · About 10 minutes
Answer
On a Windows PC, turn off any VPN or proxy, then try Genshin Impact on a different connection such as a phone hotspot. If the game connects there, restart your normal router and contact your internet provider if that connection still fails. If it fails on both networks while other sites work, send the exact error and a screenshot to HoYoverse Support.
Exit Genshin Impact and HoYoPlay. If Windows is connected through a VPN or proxy, disconnect it, reopen HoYoPlay, and try Start Game again.
2
Try one different internet connection
Connect the PC to another Wi-Fi network or a phone hotspot and launch Genshin Impact. If the login door opens on the second connection, the game installation is working and the problem is on the normal network path.
3
Restart the connection that failed
If only the normal Wi-Fi failed, turn the router off, wait for it to restart fully, and reconnect the PC before opening Genshin Impact. HoYoverse also recommends checking the router's firmware or contacting the internet provider when the failure is limited to that Wi-Fi network.
4
Verify that the game reaches the server
Open HoYoPlay, select Start Game, and continue past the Genshin Impact login door. The connection is working when the game loads into your selected server without showing Connection Failed.
If it does not work
If every app and website also fails on the PC, repair the Windows or router connection first; reinstalling Genshin Impact will not restore general internet access.
If Genshin Impact fails on two working networks, note the server region and time, then send HoYoverse Support your UID and a screenshot of the exact Connection Failed message. Hide account credentials from the screenshot.
ⓘ Sources and verification
Checked against official documentation on . Scope: Windows PC.
Source-checked against HoYoverse's current connection-error and Wi-Fi recovery guidance.
