Windows 10 · Windows
Troubleshoot Genshin Impact Crashes on Startup or in Game
Source-checked About 10 minutes
Answer
Record the crash point and error, check HoYoverse’s current support guidance, update only required system components, and use the game’s repair or support path before reinstalling.
Prepare the correct account, device, or project
Confirm the official Genshin Impact launcher, active account, server region, game version, installation drive, crash point, and exact error before repairing files. Preserve screenshots and logs and check HoYoverse service guidance. Do not download replacement game files, DLLs, drivers, or modified clients from third parties, and do not repeatedly reinstall before isolating the failing stage.
Record the crash details
Note whether the crash occurs at launch, sign-in, loading, or in-game and save any error code.
Check HoYoverse support
Use HoYoverse’s current support path for Genshin Impact before changing game files or drivers.
Use the supported repair path
Run a game repair or reinstall only when the official support path recommends it, then test before changing another component.
Verify the result
Launch through the official client and verify sign-in, loading, and a representative in-game session after each single supported repair.
Use the supported recovery boundary
If the expected result is unavailable or the interface differs, stop before deleting additional data, weakening security, or using a third-party workaround. Recheck the exact account, device, permissions, compatibility, and current product state, then compare the result with the linked HoYoverse Support guidance. Preserve the original files and exact error so official support can diagnose this specific task without guessing.
Video walkthrough
If it does not work
- If the same stage crashes, preserve logs, account region, device details, and error for HoYoverse. Avoid DLL downloads, modified clients, or repeated reinstall cycles.
Sources and verification
Checked against official documentation on . Scope: Windows.
Follow the linked first-party guidance if labels differ after a platform or app update.