Windows 10 · Genshin Impact on Windows

Fix Genshin Impact Crashing on PC

Source-checked About 20 minutes

Answer

Note whether Genshin Impact crashes before the launcher, during file verification, at the warning screen, or inside the game. Restart Windows, update the launcher and graphics driver, and use the launcher's Repair Game Files or Clear Download Resources option. Test without overlays or mods before reinstalling.

Before you continue
  • Record the crash pointThe stage determines which component failed.
  • Use launcher repairIt can replace damaged files without a full download.
  • Remove unofficial changesMods and injectors can cause crashes and account risk.
Open HoYoverse Support
Guide steps7 steps
  1. Record the stage and message
  2. Restart cleanly
  3. Install current updates
  4. Repair game files
  5. Test without extras
  6. Check requirements and heat
  7. Send the useful evidence
  8. If it still does not work

Record the stage and message

Take a screenshot and note whether the launcher, verification, loading screen, or active game closes. Record the time and recent update.

Restart cleanly

Close HoYoPlay and Genshin Impact in Task Manager, restart Windows, and open only HoYoPlay.

Install current updates

Update HoYoPlay and the game, install Windows updates, and use the current graphics driver from the GPU or PC maker.

Repair game files

Open HoYoPlay's menu beside Genshin Impact and use Repair Now or the current file-verification control. Let it finish before launching.

Test without extras

Disable overlays, frame injectors, mods, and overclocks. Do not delete anti-cheat or game DLL files.

Check requirements and heat

Compare the current requirements in HoYoverse support, check free storage, and stop if the PC overheats or shows artifacts.

Send the useful evidence

If it still crashes, collect the launcher or game logs through HoYoverse's current instructions and include the exact stage, time, hardware, and screenshot.

Open HoYoverse Support

If it does not work

  • If the launcher cannot update, check storage and network before repairing the whole game.
  • If only one account or region fails after reaching the menu, check HoYoverse service notices before changing the PC.
  • If several 3D games crash, investigate Windows, drivers, temperatures, and hardware rather than reinstalling only Genshin.
Sources and verification

Checked against official documentation on . Scope: Genshin Impact on Windows.

The written instructions were checked against the current official pages linked below. The older video is kept for reference and may show different menus.

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