Fix 'Error Occurred During Image Generation' in Photoshop
Source-checked · About 10 minutes
Answer
Update Photoshop, verify the Adobe account and generative credits, use an RGB 8-bit raster document with an active selection, check the internet and Adobe service access, then reset Photoshop preferences only if the documented prerequisites are already satisfied.
Confirm Photoshop is current, the Adobe account is signed in and permitted to use generative AI, and generative credits are available. Enterprise or education administrators can restrict access.
Open Image > Mode and use RGB Color with 8 Bits/Channel for the test. Work on an unlocked raster layer, not a text layer, vector shape, or unsupported Smart Object.
3
Make an active selection
Create a clear selection around the area to generate, then try Generative Fill with a simple permitted prompt. Test on a copy so the original artwork remains intact.
4
Check service connectivity
Confirm the Mac or PC is online and that a firewall, proxy, or VPN is not blocking Adobe and Firefly services. Ask the organization administrator before changing managed network rules.
5
Update the GPU path
Install the current supported graphics driver on Windows, restart Photoshop, and test GPU acceleration on or off only as Adobe describes for crashes or freezes.
6
Try a clean small document
Create a small RGB 8-bit document, rasterize a test layer, make a selection, and generate once. If it works, the original document mode, layer, size, or content is the useful difference.
7
Reset preferences last
Use Preferences > General > Reset Preferences on Quit, close Photoshop, reopen it, and retest. Record custom preferences first because the reset affects more than generative AI.
8
Report the exact failure
If the clean document also fails, provide Adobe Support the Photoshop version, OS, account type, document mode, GPU, prompt category, and complete error without uploading confidential artwork.
Video walkthrough
If it does not work
Generative AI is not available in every country or managed account; do not use a VPN to evade availability or organization policy.
If only one prompt is rejected, revise the prompt to comply with Adobe's rules before treating the feature as technically broken.
ⓘ Sources and verification
Checked against official documentation on . Scope: Platform not recorded.
Follow the linked first-party guidance if labels differ after a platform or app update.
