First note whether Escape from Tarkov crashes before the menu, while loading a raid, or during play. Check the service status, restart the Battlestate Games Launcher and Windows, then run the launcher's Integrity Check. Install current Windows and graphics-driver updates and remove one optional overlay at a time. If it still crashes, send Battlestate Games the exact time, error, and launcher logs.
Write down whether the launcher fails, the game closes before the menu, loading stops before a raid, or a raid crashes after several minutes. Save the exact error instead of describing every failure as a random crash.
2
Check Escape from Tarkov status
Open the official status page. If authentication, matching, or another service is degraded, wait for recovery. Reinstalling the game cannot repair a Battlestate Games outage.
Exit Escape from Tarkov and the Battlestate Games Launcher completely, restart Windows, reopen the launcher, and test once. This clears a stuck launcher or game process without deleting settings.
4
Check the game files
In the Battlestate Games Launcher, open Game Settings and run Integrity Check. Let the launcher replace missing or damaged files, then test the same point again.
Install pending Windows updates and the graphics driver from NVIDIA, AMD, Intel, or the PC maker. Restart after the installations finish. Do not download individual DLL files from repair sites.
6
Remove one conflict for the test
Close one optional overlay, recorder, hardware monitor, or overclocking tool and test again. Change only one item at a time so you can tell which change helped, and keep antivirus protection enabled.
7
Return hardware to normal settings
If the processor, memory, or graphics card is overclocked, use its normal manufacturer settings for the test. A stable desktop does not prove that a demanding raid will remain stable.
8
Send a useful crash report
Use the launcher's support option and include the crash location, exact time and error, Windows version, graphics card and driver, and the steps already tested. Attach only the logs Battlestate Games requests.
