Windows 11 · Windows
Fix Media Offline in DaVinci Resolve
Source-checked About 10 minutes
Answer
Relink moved files, reconnect external storage, verify codec support, rebuild cache or proxies, and check frame-specific corruption before reimporting.
Prepare the task and protect the current state
Preserve the original recording, project, media, contacts, or backup and verify a second copy before trimming, converting, deleting, relinking, restoring, or reinstalling. Record formats, storage locations, and available space first. Begin by confirming this task-specific prerequisite: Check whether every clip, one source file, or only cached and proxy media shows Media Offline.
Identify the scope
Check whether every clip, one source file, or only cached and proxy media shows Media Offline.
Relink original media
Reconnect the drive, then use Relink Selected Clips or Change Source Folder to point Resolve to the current path.
Check codec and cache
Confirm the codec is supported on the installed system, then delete and rebuild only affected render cache or proxies.
Test the source file
Play the original outside Resolve and transcode a verified copy if the file or individual frames are damaged.
Verify the complete result
Repeat the intended action with a harmless test and confirm this final condition: Play the original outside Resolve and transcode a verified copy if the file or individual frames are damaged. Reopen the relevant settings, destination, account, project, or output and compare it with the recorded starting state before deleting an original or relying on the change.
Use a reversible recovery path
If the result differs, undo only the latest change when possible, keep the original data, file, account, device configuration, or installer intact, and compare the exact symptom with the linked Blackmagic Design guidance. Record the version, time, error, and completed checks before contacting official support.
Video walkthrough
If it does not work
- If “Fix Media Offline in DaVinci Resolve” remains unresolved, identify the first numbered step that produces a different result and preserve that screen, file, or message. Recheck the specific account, permission, storage, connection, source-media, or device prerequisite above, then follow only the matching Blackmagic Design recovery path; do not combine unrelated resets, bypasses, unofficial installers, or third-party repair tools.
Sources and verification
Checked against official documentation on . Scope: Windows.
Follow the linked first-party guidance if labels differ after a platform or app update.