Start with the Bluetooth troubleshooter in the Get Help app. Then confirm Bluetooth is on, charge the device and place it in pairing mode, remove and add it again, and update the Bluetooth adapter driver if the problem continues.
Open Get Help, search for the Bluetooth troubleshooter, and run the automated checks.
2
Check Bluetooth and Airplane mode
Open Settings > Bluetooth & devices and turn Bluetooth on. Make sure Airplane mode is off.
3
Prepare the Bluetooth device
Charge the device, turn it off and back on, place it in pairing mode, and move it close to the PC.
4
Remove and add the device
In Settings > Bluetooth & devices > Devices, open the device's More options menu and select Remove device. Select Add device to pair it again.
Bluetooth Device Remove Menu on Windows 11
5
Update Windows and the driver
Install available Windows updates. If Bluetooth still fails, open Device Manager, expand Bluetooth, and update the Bluetooth adapter driver.
Device Manager Bluetooth on Windows 11
6
Restart the PC
Restart Windows after installing an update or driver, reconnect the device, and confirm its intended input, audio, or transfer function works rather than checking only that it appears as paired.
Video walkthrough
If it does not work
If Bluetooth remains unavailable, confirm the PC has a detected radio, test Airplane mode and another device, note the adapter hardware ID, and use Windows Update or the PC maker's exact driver. Do not install a generic Bluetooth package or remove paired devices until their recovery method is known.
ⓘ Sources and verification
Checked against official documentation on . Scope: Windows 11.
Checked against Microsoft's current Windows Bluetooth troubleshooting guidance.